• Donation Support Coordinator I

    Posted Date 1 month ago(10/23/2018 4:17 PM)
    Job ID
    Job Location
    # of Openings
    Marketing/Marketing Services
  • Introduction

    Is This The Role For You?


    We hire smart people with big hearts.  People who have a passion for their work and who strive every day to help others. Our work requires bold and innovative leaders; people who bring strong values and ethics to their role.


    If you’re ready for a career that allows you to grow and develop into the professional you want to be – today and in the future….CryoLife is the place for you.

    Position Overview

    To provide service and support by coordinating the approval and shipment of donated tissues and acting as an information contact for both the field staff and the Recovery Partners.


    • MUST be able to work the following shift: Thur, Fri, Sat 6:00pm-6:00am, and every other Wednesday 6:00pm-6:00am.
    • Field calls for potential donors and arrange for shipment of inbound tissue.
    • Answer questions regarding recovery, packaging, and Donor acceptance criteria.
    • Assist couriers, customers, and staff with notification of late tissue arrivals, delivery arrangements or misplaced tissues.
    • Serve as a switchboard operator for all incoming before/after hours calls.
    • Arrange shipment of CryoPak supplies to Recovery Partners, including placing the daily cooler kit and sterile kit orders.
    • Perform clerical duties on a daily basis, including the initial assembly of donor charts.
    • Assist with projects and reports as assigned by management.
    • Review Donor charts for specific information noted in the DRAI/Medical Records, Serology information, Pathology information, locate the technician names associated with procurement, and make requests as appropriate.
    • Ability to lift 25+ lbs


    • Ability to work the following shift: Thur, Fri, Sat 6:00pm-6:00am, and every other Wednesday 6:00pm-6:00am.
    • EMT or EMS Certificate, LPN, B.S. in a related biological field, or equivalent experience preferred.
    • Must have working knowledge of medical terminology
    • Excellent customer service skills and professional phone manner.
    • Written communication skills.
    • Ability to work independently.

    Company Info

    Who We Are.

    CryoLife is one of the world’s contemporary medical device companies providing preserved human cardiac and vascular tissues, surgical adhesives and sealants, cardiac lasers and implantable end-stage renal disease access grafts for the repair of complex cardiac and vascular reconstruction surgeries. Since the Company’s inception in 1984, it is estimated that its products and tissues have been implanted in about 900,000 patients worldwide.


    CryoLife technology and products bring restoration and hope to people all around the world. CryoLife headquarters are located in Kennesaw, Georgia, a suburb of Atlanta.


    CryoLife is an Equal Opportunity/Affirmative Action employer.

    CryoLife provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    Reasonable Accommodations
    CryoLife is committed to providing reasonable accommodations both in the application and interview process, consistent with legal requirements. If you need a reasonable accommodation while seeking employment, please email ADA_Accommodation@CryoLife.com or call 770-429-5215. A Human Resources representative will return your call. Messages or emails for any reason other than accommodation requests will not be returned.


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