• Customer Service Manager

    Posted Date 2 weeks ago(1/4/2019 10:40 AM)
    Job ID
    Job Location
    # of Openings
    Customer Service
  • Introduction

    Is This The Role For You?


    We hire smart people with big hearts.  People who have a passion for their work and who strive every day to help others. Our work requires bold and innovative leaders; people who bring strong values and ethics to their role.


    If you’re ready for a career that allows you to grow and develop into the professional you want to be – today and in the future….CryoLife is the place for you.

    Position Overview

    Provide the highest quality customer service by coaching, leading, and training Customer Account Representatives (CARS).


    • Support the achievement of JOTEC, BioGlue, Cardiac and Vascular Tissue, TMR, PhotoFix, On-X products, and PerClot (international) revenue goals by providing high quality customer service. 
    • Provide quality service through effective coaching and training of Customer Account Representatives. 
    • Maximize distribution and placement of tissue inventory. 
    • Interact effectively and professionally with all CryoLife departments to support the functions of the Customer Service Department. 
    • Oversee management of backorders and returns within company guidelines. 
    • Manage the North America Sterile Sample Program to assure all inventory is accountable and to prevent Rep’s sample inventory from expiring or from overages. Provide Biannual reports to Finance.


    • Bachelor’s Degree, preferably in life science.
    • Minimum 5 years experience in Customer Service, preferably in a regulated (not call center) environment.
    • Minimum 5+ years of manager experience required of at least 3-4 people.
    • Proven ability to coach, lead, communicate effectively, train and supervise a team.
    • Working knowledge of SAP, Microsoft Excel, and Microsoft Word.
    • Strong preference for experience with GHX.

    Company Info

    Who We Are.

    CryoLife is one of the world’s contemporary medical device companies providing preserved human cardiac and vascular tissues, surgical adhesives and sealants, cardiac lasers and implantable end-stage renal disease access grafts for the repair of complex cardiac and vascular reconstruction surgeries. Since the Company’s inception in 1984, it is estimated that its products and tissues have been implanted in about 900,000 patients worldwide.


    CryoLife technology and products bring restoration and hope to people all around the world. CryoLife headquarters are located in Kennesaw, Georgia, a suburb of Atlanta.


    CryoLife is an Equal Opportunity/Affirmative Action employer.

    CryoLife provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    Reasonable Accommodations
    CryoLife is committed to providing reasonable accommodations both in the application and interview process, consistent with legal requirements. If you need a reasonable accommodation while seeking employment, please email ADA_Accommodation@CryoLife.com or call 770-429-5215. A Human Resources representative will return your call. Messages or emails for any reason other than accommodation requests will not be returned.


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